Customs Blames SON Integration Glitch For Trade Disruption
The Nigeria Customs Service (NCS) on Thursday addressed concerns raised by importers and licensed customs agents over recent delays in transmitting Product Certificates for Form M and the B’Odogwu platform.
The service clarified that the glitch did not exempt the SONCAP procedure required for PAAR processing.
Assistant Comptroller of Customs and NCS Spokesperson, Abdullahi Maiwada, explained that the disruption resulted from technical integration challenges during the onboarding of the “Standards Organisation of Nigeria (SON) onto the B’Odogwu platform on July 23, 2025”.
He stated that the system-related issues temporarily disrupted traders’ ability to accurately capture their Form M, PAAR, and Single Goods Declaration (SGD).
He listed the specific challenges, including limited space for trader names, incorrect data formatting, missing 10-digit product codes, unclear error messages, and problems linking Tax Identification Numbers (TIN) to trader profiles.
Although NCS resolved the issues within its own system, it required further collaboration to complete the fixes on SON’s end.
He said, “The Nigeria Customs Service is pleased to confirm that both agencies have successfully resolved the transmission issues.
“Product Certificates and SONCAP documents are now being transmitted seamlessly, and the backlog of affected transactions is being cleared.
“In a bid to continuously support stakeholders, the NCS has rolled out nationwide implementation of the B’Odogwu platform across Zones A, B, C, and D, with trained officers on the ground to provide hands-on technical assistance to traders and licensed agents.”
Maiwada reaffirmed the service’s commitment to transparency, collaboration, and stakeholder engagement.
Customs Blames SON Integration Glitch For Trade Disruption is first published on The Whistler Newspaper
