The Nigerian National Petroleum Company Ltd on Friday announced the sacking of a Pump Attendant for attempting to swindle a customer in one of its retail outlets in Ikorodu, Lagos.
It also suspended the Station Manager of the retail station and issued a formal warning to the dealer.
The decision was taken following a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer.
Following a thorough investigation, the NNPC Retail Ltd said the incident has been traced to a station in Ikorodu, Lagos.
It said, “The NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid:
“The pump attendant involved has been disengaged. The Station Manager has been suspended. A formal warning letter has been issued to the Dealer.”
The Company commended the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action.
“The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations,” the statement added.
