The Nigerian National Petroleum Company, NNPC, Retail Limited has dismissed a pump attendant and suspended a station manager over an alleged attempt to defraud a customer at one of its outlets in Ikorodu, Lagos State.
In a statement issued on Friday, the company said it became aware of the incident after a video showing the pump attendant’s misconduct went viral on social media.
The sack of the pump attendant followed an internal investigation, the company said.
“The Nigerian National Petroleum Company Retail Limited wishes to state clearly that such conduct is completely unacceptable and runs contrary to our values of integrity, transparency, and premium customer service,” the statement read.
The company said it acted in line with its sanction policy, taking the following measures:
Termination of the pump attendant’s employment.
Suspension of the Station Manager.
Issuance of a formal warning letter to the dealer in charge of the station.
NNPC Retail commended members of the public for their vigilance and urged customers to promptly report similar incidents through the official customer service numbers and email displayed at all NNPC stations for immediate action.
