Skip to content
Ova News NG

Ova News NG

Ova News NG feed V2

Primary Menu
  • HOME
  • NEWS
  • ENTERTAINMENT
  • SPORTS
  • POLITICS
  • WORLD NEWS
  • LIVE FOOTBALL SCORES
  • Home
  • NEWS
  • KPMG Banking Industry Survey: UBA Emerges Top 5 in Customer Experience Survey for Banks, Excels in SME, Retail Banking, Other Segments.
  • NEWS

KPMG Banking Industry Survey: UBA Emerges Top 5 in Customer Experience Survey for Banks, Excels in SME, Retail Banking, Other Segments.

ovanews 8 months ago 3 min read
Share:

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.

The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.

The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.

The survey results showcase UBA’s remarkable transformation in customer experience over the past year. For instance, in Retail Banking, the bank rose to third place up from the14th place recorded in 2023, while in SME Banking, it jumped to second position up from 6th place last year.

The bank also made notable progress in Corporate Banking, climbing to fourth place from 8th in 2023. These milestones underscore the bank’s ability to consistently exceed customer expectations and deliver unmatched service across all its business segments.

Speaking on the achievement, UBA’s Group Managing Director/CEO, Oliver Alawuba, said: “This recognition is a testament to our ability to turn aspirations into achievements and challenges into victories. At the heart of this success lies our unwavering commitment to the Customer First (C1st) philosophy. It is not just a slogan but the essence of who we are. Through C1st, we’ve redefined customer satisfaction, delivered value, and earned the trust and loyalty of our clients.”

Alawuba who credited UBA’s success to the dedication of its employees, said, “From retail branches to corporate offices, from technology teams to front-line staff, every effort contributed to this extraordinary transformation. I extend my heartfelt gratitude to our exceptional team for making this possible.”

According to the GMD, UBA has for several years, placed its customers at the centre of its operations, guided by its six pillars of Customer Experience: including Integrity- Building trust through honesty; Resolution- Promptly addressing customer concerns; Expectations-Anticipating and exceeding customer needs; Time and Effort- Simplifying processes to save time; Empathy- Demonstrating genuine care and understanding as well as Personalisation- Delivering tailored solutions.

He added that these principles have reshaped how UBA connects with its customers, fostering trust and deepening loyalty across its diverse markets.

While celebrating this milestone, the GMD disclosed that UBA remains committed to becoming the undisputed number one across all segments, adding that the bank aims to achieve this through deepened customer relationships, strengthened processes, and continuous innovation.

“The world of banking is evolving rapidly, and customer expectations are at an all-time high. To lead in this dynamic landscape, we must stay agile, innovative, and unwavering in our commitment to excellent service. Together, we will set new benchmarks and deliver unparalleled value to our customers,” he stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 45 million customers globally. Operating in twenty African countries and the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.

Facebook Comments Box
Share:

Related:

  • NGX Index Gains 3.18% As Turnover Hits ₦134.58bn
    NGX Index Gains 3.18% As…
    NEWS
  • SEC DG Forecasts $10 Trillion Digital Asset Opportunity for Africa & Middle East by 2030
    SEC DG Forecasts $10 Trillion…
    NEWS
  • Pension fund performance review: FCMB Pensions Limited leads with 5.68% return in July 2025
    Pension fund performance…
    NEWS
  • Kebbi Poly Decries Low Student Enrolment
    Kebbi Poly Decries Low…
    NEWS
  • CBN: Expanding Financial Services Access, Enrollment With Non-Resident BVN
    CBN: Expanding Financial…
    NEWS

Post navigation

Previous Producer vs. Executive Producer: What’s the real difference?
Next Transfer: Super Falcons star, Abiodun moves to NWSL club, Washington Spirit

  • Recent
  • FG, IFDC To Improve Availability Of Fertiliser
    • NEWS

    FG, IFDC To Improve Availability Of Fertiliser

  • 21-year old girl stabs ‘husband’ to death in Delta [VIDEO]
    • NEWS

    21-year old girl stabs ‘husband’ to death in Delta [VIDEO]

  • Full List Of New JSS, Secondary School Subjects In Curriculum
    • NEWS

    Full List Of New JSS, Secondary School Subjects In Curriculum

  • Ange Postecoglou Emerges as Managerial Target for Bayer Leverkusen and Fenerbahçe
    • NEWS

    Ange Postecoglou Emerges as Managerial Target for Bayer Leverkusen and Fenerbahçe

  • Rapper Falz reacts to widespread marriage speculations
    • NEWS

    Rapper Falz reacts to widespread marriage speculations

  • 28-year-old man remanded for stealing N11m worth of premium Tequila in Lagos
    • NEWS

    28-year-old man remanded for stealing N11m worth of premium Tequila in Lagos

  • Ordega Grateful To Alia For WAFCON Reception, Rewards
    • NEWS

    Ordega Grateful To Alia For WAFCON Reception, Rewards

  • Transfer: Ndidi gives reason for joining Besiktas
    • NEWS

    Transfer: Ndidi gives reason for joining Besiktas

  • SWAN urges immediate inauguration of NSC Board
    • NEWS

    SWAN urges immediate inauguration of NSC Board

  • They’re top footballers, best in their positions – Zubimendi hails two Arsenal players
    • SPORTS

    They’re top footballers, best in their positions – Zubimendi hails two Arsenal players

  • FG, IFDC To Improve Availability Of Fertiliser
    • NEWS

    FG, IFDC To Improve Availability Of Fertiliser

  • 21-year old girl stabs ‘husband’ to death in Delta [VIDEO]
    • NEWS

    21-year old girl stabs ‘husband’ to death in Delta [VIDEO]

  • Full List Of New JSS, Secondary School Subjects In Curriculum
    • NEWS

    Full List Of New JSS, Secondary School Subjects In Curriculum

  • Ange Postecoglou Emerges as Managerial Target for Bayer Leverkusen and Fenerbahçe
    • NEWS

    Ange Postecoglou Emerges as Managerial Target for Bayer Leverkusen and Fenerbahçe

  • Rapper Falz reacts to widespread marriage speculations
    • NEWS

    Rapper Falz reacts to widespread marriage speculations

SECTIONS

  • ENTERTAINMENT
  • NEWS
  • POLITICS
  • SPORTS
  • Uncategorized
  • WORLD NEWS
  • LIVE FOOTBALL SCORES ⚽ ⚽ ⚽

Hey There!!., Get all Latest Ova News Feeds on the Go! 👋

Sign up to receive all Our latest News content Recap in your inbox every weekend.

We don’t spam! Read our privacy policy for more info.

Check your inbox or spam folder to confirm your subscription.

Quick Links

  • News
  • Entertainment
  • Live Football Scores
  • Premier League Scores

Legal

  • Terms of Use
  • Privacy Policy

Connect with Us

  • Contact Us
  • Advertise
Copyright © 2025 Ova News Network | Created by Ben Ova O. | All Rights Reserved.
pixel