FCCPC Recoups N10 Billion for Consumers from Sector Complaints
Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) has secured N10 billion in total refunds for affected customers stemming from disputes with financial institutions, digital payment firms, and various other providers.
The agency shared this update via a Thursday release penned by Ondaje Ijagwu, its Director of Corporate Affairs.
The figures stem from refreshed records of grievances filed and settled in major economic areas.
Spanning submissions from March through August 2025 via the FCCPC’s dedicated resolution channels, the overview captures a broad array of issues.
“The top ten sectors by number of complaints received between March and August 2025 were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FCMG) (1,543), fintech (1,442), and electricity (458).
“Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114),” the Commission stated.
Such cases encompass everything from improper fees and breakdowns in service to unapproved withdrawals, misleading promotions, unclear contract details, faulty items, and delays in remedies.
“The total number of complaints resolved during the reporting period was 9091, while total recoveries for consumers exceeded N10 billion (Ten Billion Naira), reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” the FCCPC added.
In response, FCCPC Executive Vice Chairman and CEO Tunji Bello remarked: “These numbers are not just statistics; they tell the story of consumer frustration, and the daily challenges Nigerians face in essential services. However, the FCCPC is determined to hold businesses accountable, ensure compliance with the FCCPA, and promote fair market practices that protect the welfare of all consumers.”
Releasing these breakdowns by industry fulfils the FCCPC’s duties under Sections 17(a) and 17(j) of the 2018 Federal Competition and Consumer Protection Act, which task it with upholding safeguards and sharing operational insights publicly.
The analysis flags banking as the leading complaint driver in both count and dollar terms, spotlighting patterns in lending withdrawals, fee impositions, and payment conflicts—underscoring widespread dependence on the FCCPC for tackling entrenched banking woes.
“Banking and fintech dominate by financial impact, showing consumer vulnerability where services are both essential and high value, signalling an urgent need for stronger joint regulation with the Central Bank of Nigeria (CBN).
“With 458 reported complaints, the electricity sector ranks 4th overall, behind banking, financial services, and FCMG, highlighting persistent billing disputes, service delivery failures, and the need for stronger coordination between the FCCPC, NERC, state electricity regulatory agencies and electricity distribution companies (DisCos).
“E-commerce disputes are relatively low-value but high-frequency, signalling broad consumer exposure at the retail level. While average monetary losses per complaint are low, the volume and recurrence of disputes (deliveries, refunds, counterfeit goods) reveal e-commerce as a growing consumer pain point,” the statement added.
To counter these patterns, the FCCPC is ramping up oversight, penalties, and partnerships with industry watchdogs.
It urged service providers to review the trends and bolster their own systems for swift, fair grievance handling.
The public is urged to keep flagging infractions via the FCCPC’s online portal at complaints.fccpc.gov.ng or through regional and local branches.
