Air Peace, Aero Contractor Compensate 1,921 Passengers For Flight Delays
Air Peace and Aero Contractors have compensated 1,921 passengers for flight delays, cancellations and downgrades in November 2024.
This was disclosed on Monday by the Director, Public Affairs & Consumer Protection at Nigerian Civil Aviation Authority (NCAA), Michael Achimugu.
Some of the reasons for the compensation by Air Peace were: business class downgrade, operational reasons, aircraft swap, business class downgrade to premium and technical issues on the operating aircraft.
Aero Contractors compensated 20 passengers for the same reasons. However, the compensations are for infractions not induced by weather condition.
“If the NCAA has not been putting out these pieces of information in the past, it changes this year. Data will be transparent,” said Achimugu.
He said the publication is “For those who claim that airlines don’t pay compensation in Nigeria.”
The development comes amidst efforts to compel airlines to compensate passengers.
In a recent stakeholders’ meeting, the Director-General of the NCAA, Captain Chris Najomo, said that in September 2024, airlines operated 5,291 flights with 2, 434 delays and 79 cancellations.
Domestic airlines, however recorded 5,513 flights with 2,791 delays and 111 cancellations.
Achimugu said, “In the case of missing baggage on domestic routes, the airline has up to seven days to search for your bag.
“In the case of delay or cancellation of a flight due to weather, the airline does NOT owe you compensation.
“You must be at the airport early for your flight. Turning up late (no-show) and demanding a refund is only subject to the type of ticket the passenger has purchased. Non-refundable tickets will not be treated with sentiments.”
He explained that passengers are entitled to compensation when the airlines are responsible for the delay or cancellation.
“You will be entitled to compensation. Delays beyond six hours are entitled to compensation,” he added.
Air Peace, Aero Contractor Compensate 1,921 Passengers For Flight Delays is first published on The Whistler Newspaper
